GPPS question . | Self-reported diabetes (n = 72,493) . | No diabetes (n = 735,602) . | Adjusted** difference (%) . | ORs (95% CI) . | P value . |
---|---|---|---|---|---|
How easy is it to get through to someone at your GP surgery on the phone? | 85.7 (85.4–86.0) | 84.7 (84.7–84.8) | 0.9 (0.6–1.2) | 1.08 (1.05–1.10) | <0.0001 |
Overall, how would you describe your experience of making an appointment? | 84.2 (83.9–84.5) | 83.3 (83.2–83.4) | 0.9 (0.6–1.2) | 1.07 (1.04–1.09) | <0.0001 |
How often do you see or speak to the GP you prefer?† | 75.0 (74.6–75.4) | 71.8 (71.7–72.0) | 3.2 (2.7–3.6) | 1.18 (1.16–1.22) | <0.0001 |
How helpful do you find the receptionists at your GP surgery? | 93.1 (92.8–93.3) | 93.2 (93.1–93.2) | 0.1 (−0.1 to 0.3) | 0.98 (0.95–1.02) | 0.41 |
Doctor communication‡ | 80.4 (80.1–80.7) | 79.2 (79.1–79.3) | 1.2 (0.9–1.6) | 1.08 (1.06–1.11) | <0.0001 |
Nurse communication‡ | 86.4 (86.2–86.7) | 84.6 (84.5–85.0) | 1.8 (1.5–2.1) | 1.16 (1.13–1.19) | <0.0001 |
Overall, how would you describe your experience of your GP surgery? | 91.5 (91.3–91.8) | 90.4 (90.4–90.5) | 1.1 (0.8–1.3) | 1.15 (1.11–1.18) | <0.0001 |
GPPS question . | Self-reported diabetes (n = 72,493) . | No diabetes (n = 735,602) . | Adjusted** difference (%) . | ORs (95% CI) . | P value . |
---|---|---|---|---|---|
How easy is it to get through to someone at your GP surgery on the phone? | 85.7 (85.4–86.0) | 84.7 (84.7–84.8) | 0.9 (0.6–1.2) | 1.08 (1.05–1.10) | <0.0001 |
Overall, how would you describe your experience of making an appointment? | 84.2 (83.9–84.5) | 83.3 (83.2–83.4) | 0.9 (0.6–1.2) | 1.07 (1.04–1.09) | <0.0001 |
How often do you see or speak to the GP you prefer?† | 75.0 (74.6–75.4) | 71.8 (71.7–72.0) | 3.2 (2.7–3.6) | 1.18 (1.16–1.22) | <0.0001 |
How helpful do you find the receptionists at your GP surgery? | 93.1 (92.8–93.3) | 93.2 (93.1–93.2) | 0.1 (−0.1 to 0.3) | 0.98 (0.95–1.02) | 0.41 |
Doctor communication‡ | 80.4 (80.1–80.7) | 79.2 (79.1–79.3) | 1.2 (0.9–1.6) | 1.08 (1.06–1.11) | <0.0001 |
Nurse communication‡ | 86.4 (86.2–86.7) | 84.6 (84.5–85.0) | 1.8 (1.5–2.1) | 1.16 (1.13–1.19) | <0.0001 |
Overall, how would you describe your experience of your GP surgery? | 91.5 (91.3–91.8) | 90.4 (90.4–90.5) | 1.1 (0.8–1.3) | 1.15 (1.11–1.18) | <0.0001 |
Data for each question show the adjusted percentage endorsing a positive response, and adjusted difference between responders with and without self-reported diabetes.
Adjusted percentages are the expected percentage of patients reporting a positive experience in the particular group (self-reported diabetes or not) if the age, sex, ethnicity, and socioeconomic status profile in that group was the same as all included respondents.
**Difference in percentage calculated by (adjusted percentage of people with self-reported diabetes endorsing a positive response) minus (adjusted percentage of people with no diabetes endorsing a positive response) with adjustment for age, sex, ethnicity, and socioeconomic status.
†Calculated only for those who had a preference to see or speak to a particular GP.
‡Full details of question subparts in Supplementary Table 1.